FAQs

Pandora & OddPrints collaboration - If you have any queries specific to Pandora lockets please take a look at our Pandora help page

Holiday Season Last Order Dates

How much will my prints cost?

Prints start at $1.00 (6”×4” and smaller). Once you add a photo to your basket you will be told the cost of that print on the checkout page.

How much will delivery cost?

Standard shipping is $6.25.

Express shipping is $19.49.

FREE Standard Shipping when you spend $25 USD or more on prints! (T&Cs apply. Not to be used in conjunction with any other offer.)

How long will my prints take to dispatch and arrive?

All timings below are in business days and do not include weekends and public holidays.

*UPS-MI do provide a tracking link however this is generally only updated to the post office not all the way to your door.

Please allow 4 working days for your order to be printed and dispatched. You will receive a Dispatch email once shipped.

NOTES:

• We are unable to deliver via Express to PO Box addresses. A warning will appear at checkout if a PO Box is entered for an Express order.
• If available, Panoramic/Supertall prints (18x4) will be shipped from our UK lab which means the above carriers & shipping times are not guaranteed. A warning will appear on the edit page.

Where is my order confirmation email?

Order confirmation emails are sent to the email address you enter on the delivery details page from support@oddprints.com. Check your Spam folder if you haven’t received it within 10 minutes of your order being placed.

Please check your address details are correct as this can only be updated up to 30 minutes after placing the order.

The order confirmation email will include a production timescale i.e how long it will take to print and a shipping timescale i.e. how long it will take to arrive.

How do I know when my order has been dispatched?

You will receive an email from support@oddprints.com when your prints have been dispatched. Please check your Spam folder if you haven't received it after the expected timescales. You can also see the status and dispatch date on the order page.

How do I track my order?

Standard shipping (UPS-MI) offers tracking until it reaches USPS. It does not always track to your door.

Express shipping (UPS 2-day or Fedex 2-day) offers full tracking to your door. This will not usually require a signature.

Where tracking is available, a “Track It” button will be available on your Order page and Order History and also in your Dispatched email. The details are normally updated on the tracking website after 6pm.

Where are you located?

We have printing labs in the UK, USA and Australia.

We also ship to Canada from our lab in the USA.

At the moment we are unable to deliver to Europe including Ireland due to long delays at the borders and additional custom requirements.

What sizes do you print?

Currently we print any size image up to a maximum of 12”×8” (30cm × 20cm) (depending on country). There is no minimum so you can even order images small enough to fit lockets or charms!

In the UK we can also offer panoramic prints up to 18”×4” (45cm × 10cm). Sorry they're not currently available in USA, Canada & Australia otherwise we'd have to send all the way from the UK which isn't very environmentally friendly!

We’re working on offering larger prints in the future…

Do you print passport or visa photos?

Yes. We have passport options to allow you to to print your photos at the standard US passport size of 2”×2” (51mm × 51mm). You’ll receive 2 images for the cost of one single print.

Other options are available if you need a different size or alternatively enter your own dimensions and use our Tiling option to print multiple images on the same print.

IMPORTANT: Please ensure your image meets the criteria set out by the official government office before ordering. Some guidelines can be found here but please ensure you are checking the most up-to-date information: https://travel.state.gov/content/passports/en/passports/photos.html

Do you print images small enough for lockets?

Yes you can print your images at any size you need to fit a locket or charm.

If you need advice on how to do this check out our two useful guides:

• How To Print Locket Size Photos

• How to Print Photos for a Heart Locket

What paper do you use?

All images are printed by large professional labs on quality photo paper. The paper we use has a “Lustre” finish which is halfway between “Matte” and “Gloss”.

Do you print borders?

Not at the moment. If you would like a border we recommend entering the image size smaller than you need allowing for space around the image. We print on standard paper, so as an example if you wish to fill a 6x4" frame but would like a white 0.25" border, you can enter 5.5" x 3.5" and your image will be 5.5x3.5 with a 0.25" border around the edge. You can also choose to change the border colour by changing the Background.

How to ensure the full image is printed

When resizing your images, please allow for the "3mm bleed". Bleed is ink that prints beyond the trimmed edge of the page to ensure it completely covers the paper and no white gaps are left when cut to size.
Throughout the digital production process, slight movements are inevitable and cannot be completely prevented. Therefore please ensure that any important part of the image is well inside 3-5mm around the edge to prevent loss of content. Especially text or borders that you have added yourself. Please do not add it too close to the edge of the image.

Will my prints be pre-cut?

No because every frame and project is different and may not be uniform. Especially if it's a locket or charm. But it’s really easy to trim them down and helps keep the price low.

I’ve entered the wrong shipping address - can I change it?

You have up to 30 minutes to update your shipping address after placing your order. You can do this via the order page.

Can I change my order?

If you realise you have ordered the wrong sizes or photos the best option is to cancel your order within 30 minutes (see below) and place it again. We don’t retain the original images so we can’t amend them for you. As your order is personal & bespoke to you once it goes into production it cannot be changed.

Can I cancel my order?

If you change your mind, it is possible for you to cancel within 30 minutes of placing the order by clicking the Cancel button which can be found next to your order on your Order History page or at the bottom of the Order Details page. Once the 30 min window has passed and your order has been sent to the lab for processing you can no longer cancel.

Can I save my basket and finish it later?

Yes! Click on the Save Basket button and if you want to you can give your basket a name so that you can easily identify your basket in your account. You will need to have an account with us to save the basket. Don't worry it's really simple to do. Once you have saved it, any changes you make will automatically be saved. Find your Saved baskets in your Order History and click Continue to complete the basket. At the moment it is not possible to add multiple baskets to one order. If you want to add more photos at a later date, please continue an existing basket first and add the upload the additional photos. Any new uploads will be automatically saved so don't worry you don't need to create lots of saved baskets.

Where is my order?

Your dispatch email will be If you change your mind, it is possible for you to cancel within 30 minutes of placing the order by clicking the Cancel button which can be found next to your order on your Order History page or at the bottom of the Order Details page. Once the 30 min window has passed and your order has been sent to the lab for processing you can no longer cancel.

Do you offer discounts?

We offer a free shipping discount for orders of a minimum amount - see banners for information. From time to time we offer other discounts. Please see our social media channels for any current ones. Please note that only one discount is applicable per transaction. I.e. free shipping will not be applied if another discount code is being used. We will always offer the best discount and it will be shown on the checkout and in your confirmation email. If you cannot see a discount on checkout and expect to see one, please try the link again or contact us for help.

Payment methods

For US orders we accept       

Account registration

You can now register for an OddPrints account which allows you to see all of your OddPrints orders in one place. Go to https://www.oddprints.com/register to register. You will receive a “Welcome to OddPrints” verification email and will need to click on “Verify my email” once to gain access to your account. If you haven’t received your verification email or it is out-of-date you can request a new one.

Account login

To log into your account you can click on the Login option at the top of any OddPrints page. Or go to https://www.oddprints.com/login.

Forgotten password

If you have forgotten your password click here, enter your email address and we will send you a password reset link email.

We’ll be adding new features to the account menu in the future so watch this space…

Refund/returns policy

We’re so confident that you’ll love your prints that if you’re not happy with the quality you can have free reprints or a full refund. There is no need to return the prints you have already received. We must be notified within 42 days (including weekends and bank hols) of your order being dispatched for this to be processed. If you have already requested a reprint you cannot then request a refund.

This does not apply to issues out of our control such as incorrect sizes being ordered or incorrect address information. It’s always good to check the order page and if you do spot any mistakes you have 30 mins to cancel and re-order.

Further help

If you have a question relating to your order, simply reply to your confirmation email as this helps us find your order more quickly.

Still need help? Click on “Contact Us” on your order page. Don’t have an order yet? Contact us here